BEGIN:VCALENDAR
VERSION:2.0
PRODID:icalendar-ruby
CALSCALE:GREGORIAN
BEGIN:VTIMEZONE
TZID:America/Chicago
BEGIN:DAYLIGHT
DTSTART:20250309T030000
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
RRULE:FREQ=YEARLY;BYDAY=2SU;BYMONTH=3
TZNAME:CDT
END:DAYLIGHT
BEGIN:STANDARD
DTSTART:20251102T010000
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
RRULE:FREQ=YEARLY;BYDAY=1SU;BYMONTH=11
TZNAME:CST
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTAMP;TZID=America/Chicago:20260408T173854
UID:207793@calendar.wisc.edu
DTSTART;TZID=America/Chicago:20250410T120000
DTEND;TZID=America/Chicago:20250410T130000
DESCRIPTION:When customers are stressed and their problems are personally m
 eaningful\, they expect solid solutions and swift action. Simply put\, urg
 ency has become a defining factor in most retail customer service interact
 ions. This webinar will equip you with the knowledge and techniques to nav
 igate urgent customer interactions effectively and ensure customer satisfa
 ction even in the most pressing situations.\n\nCONTACT: 800-292-8964\, web
 inars@uwcped.org\n\nURL: https://zoom.us/webinar/register/4917411874303/WN
 _r52wcqCkSYuEx2TSk--DIQ\n\nONLINE: https://zoom.us/webinar/register/491741
 1874303/WN_r52wcqCkSYuEx2TSk--DIQ
LOCATION:  (Online)
SUMMARY:WEBINAR: Identifying and Managing Urgency in Retail Customer Care
URL;VALUE=URI:https://zoom.us/webinar/register/4917411874303/WN_r52wcqCkSYu
 Ex2TSk--DIQ
END:VEVENT
END:VCALENDAR